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PAYMENT OPTIONS

Wool-Tyme accepts payment by:

  • Credit Card: Visa or Mastercard - your order is picked out and verified by the w.w.w. (Wonderful Women at Wool-Tyme) prior to billing your credit card.
  • PayPal: Your order is picked out and verified by one of the w.w.w. (Wonderful Women at Wool-Tyme) prior to Wool-Tyme sending out a Money Request through PayPal.
  • Cheque or Money Order: Your order is picked out and verified by the w.w.w. (Wonderful Women at Wool-Tyme) prior to Wool-Tyme sending you an e-mail confirming the total amount.

If there are any issues in regards to filling your order or during the checkout process one of the w.w.w. will contact you within 2 business days.

 

SHIPPING & DELIVERY

Wool-Tyme ships directly to your home or business in Canada, the United States or Internationally. Click here to read our Shipping and Handling Rates.

 

PRIVACY & SECURITY

The information collected by Wool-Tyme is used solely for the purpose of filling, processing, and shipping your order or to send you our electronic newsletter.  We do not share, trade, or sell our customer information with anyone.  Click here to read the complete policy for Pivacy and Security.

 

RETURNS & REPLACEMENTS

Yarn: If the colour is not what you expected from the colour samples on your monitor, return the yarn immediately for refund or to exchange for another colour. You have 3 months from the date of purchase to return any unused balls that are still in good condition. 

ALL returns must be clearly marked with "RETURN" on the outside of the parcel. Failure to do so will result in any Customs Duties we are charged being deducted from your refund. 

Other: There is no return on needles, patterns, books, notions, or yarns bought on special.  

ORDERING

You may log into our site by using your facebook account, or by filling out your registration details upon checkout. You can shop first and join during checkout, or you may sign up first here.

VIEWING ORDERS

Once logged into our on-line store, Wool-Tyme offers you the ability to view the following information: 

Account Information,  Your Address Book, Your Orders (Past and Present Orders), Billing Agreements, as well as personal account preferences. By logging into your account you will be able to see the status of your current order.

UPDATING ACCOUNT INFORMATION

Updating your Wool-Tyme account is as easy as logging in with your facebook account or logging into your account. 


Email us at orders@wool-tyme.com