Secure On-Line Shopping

Select Your Currency
Connect with Facebook

Shipping & Returns

Shipping Costs for Canada, USA, & Other Destinations Outside Canada & Returns Policy

 

 

CANADA  

VALUE OF ORDER

SHIPPING CHARGE**

METHOD OF SHIPPING

up to $25.00

$8.99 1, 2 
 

Canada Post Expedited Service
- 2 to 7 business days.

$25.00 up to $50.00

$9.99 12 

from $50.00 up to $75.00

$10.99 12 

from $75.00 up to $100.00

$11.99 12 

$100.00 and over

Free 12   (not applicable to sale yarns- see below)

1  There will be a shipping surcharge for ALL deliveries through Air Stage Offices.  Click here for the Canada Post Air Stage Offices List.

2  A "Pick Up at Store" option will be shown for all Canadian Orders.  The Retail Store is in Ottawa, ON. 

 

USA

VALUE OF ORDER

SHIPPING CHARGE**
 (all prices in $CA.  Will be shown in US dollars at checkout if US dollars is the selected currency)

METHOD OF SHIPPING

up to $24.99

$8.99

SMALL PACKET — 6 to 12 business days between major centres; no tracking number & no insurance*  Maximum weight 1 kg (2.2 lb.) including packaging. Packaging is approx. 100 g (0.2 lb).
*continental USA only

$25.00 to $49.99

$12.99

SMALL PACKET — 6 to 12 business days between major centres; no tracking number & no insurance* Maximum weight 1 kg (2.2 lb.) including packaging. Packaging is approx. 100 g (0.2 lb).
*continental USA only

up to $49.99

$14.99

USA PARCEL WITH TRACKING — 4 to 8 business days between major centres; tracking number & insurance*
*continental USA only

from $50.00 to $99.99

$18.99

from $100.00 to $124.99

$21.99

from $125.00 to $146.99

$24.99

$150.00 and over

Free (not applicable to sale yarns - see below)

 

OTHER INTERNATIONAL DESTINATIONS

Wool-Tyme will e-mail you the Shipping and Handling options.

** Shipping charges are based on the value of the parcel being shipped NOT on the total of the order at the time the order was submitted. Any changes to the order or split shipments that change the value of the parcel to a different "Value of Order" bracket, will be charged the Shipping & Handling charge for the value of the parcel at the time of shipment.

NOTE FOR ORDERS SHIPPED OUTSIDE OF CANADA:  Wool-Tyme is not responsible for any tariffs, taxes, duties, or other charges incurred at the destination country.

SHIPPING FOR ORDERS WITH SALE YARN:  The maximum Shipping and Handling charge will be added to orders of sale yarn that fall into the Free Shipping and Handling category.  If the order is part regular merchandise and part sale yarns and the order is over the free shipping amount but the regular princed merchandise is below this threshold, the maximum Shipping and Handling charge will be added. If there is sufficient regular priced merchandise to qualify for free shipping, any sale yarns included in the order will also be shipped for free.


INTERNET RETURN POLICY


All Yarn: If the colour is not what you expected from the colour samples on your monitor, return the yarn immediately for refund or to exchange for another colour.  Our standard Shipping & Handling charges apply to any exchanges being shipped out.

You have 4 months from the date of puchase to return any unused balls that are still in good condition.

ALL returns must be clearly marked with "RETURN" on the outside of the parcel. Failure to do so will result in any Customs Duties we are charged being deducted from your refund.

Other: There is no return on needles, patterns, books, notions, or yarns bought on special.

 

Email us at orders@wool-tyme.com